Clinical Demand is a complex system where patients seek service 24 hours a day 7 days a week 365 days a year, and expect the right caring professional to be available when they arrive. Simple static systems for patient tracking, staff scheduling and staffing adjustments are not able to meet the cost/quality pressures of today’s health care environment. Thoughtful systems based on evidence and clear standards of care are needed. Systems that use the volumes of electronic information that is available in real time to assist in the allocation of expensive professional resources need to become the norm, not the exception.
The challenges and complexities of clinical demand faced by the frontline clinical manager can be overwhelming. The clinical manager must be positioned to understand their patients’ needs now, but also translate these needs into budget plans, scheduling strategies, recruitment strategies and flexible staffing strategies. They must also be capable of communicating the needs of their department to administrators who might wish to keep things simple and distance themselves from the emotional environment that caring professionals thrive on.
The Center for Clinical Workforce Planning Professionals is focused on improving the preparation of the clinical manager in meeting these challenges and directing the investments made by their organizations. Our focus is on factors that affect each aspect of clinical workforce planning which include:
- Motivators and Controls
- Patient Demand Source Data
- Calculating Demand
- Working with Vendor Systems
- Recruiting and Retention
- Decision Support
- Predicting Demand
Professional members of the CWPP learning community strive to meet the needs of their patients at the highest level at an appropriate cost, and to always be in a position to clearly articulate their established, evidence-based strategy.